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Terms of Service

Last updated: 20 April 2026

Please read these Terms of Service carefully before using the OptiGrid Energy website at optigrid.co.zw (the "Site"), operated by OptiGrid Energy (Pvt) Ltd ("OptiGrid", "we", "us", or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Nature of the Site — Informational Use Only

The Site is provided for general informational purposes. All content, including descriptions of products, services, pricing indications, and technical specifications, is intended to give prospective clients an overview of what OptiGrid offers. Nothing on the Site constitutes a binding contract, formal offer, or guarantee of availability, pricing, or delivery timescales.

Any quotation or proposal issued by OptiGrid following a contact form submission or consultation is a commercial estimate only. It is not binding on either party until a formal written agreement has been signed by authorised representatives of both parties.

2. Intellectual Property

All content on the Site — including but not limited to text, graphics, logos, icons, images, page layouts, and software — is the property of OptiGrid Energy (Pvt) Ltd or its content licensors and is protected under the laws of Zimbabwe, including the Copyright and Neighbouring Rights Act [Chapter 26:05].

You may access, view, and print content from the Site for your own personal, non-commercial use. You may not reproduce, republish, distribute, transmit, modify, create derivative works from, or otherwise exploit any content from the Site without our prior written consent.

The "OPTIGRID" name, logo, and related marks are trademarks of OptiGrid Energy (Pvt) Ltd. Unauthorised use of our trademarks is prohibited.

3. Product and Technical Information Disclaimer

The Site includes product listings, technical specifications, and pricing information sourced from manufacturer catalogues, including data from the Victron Energy product catalogue. This information is provided in good faith and is updated periodically, but:

Always request a formal written quotation from our team before making any purchasing decisions.

4. Pay-As-You-Go (PAYG) Solar Programme

Information on the Site regarding OptiGrid's Pay-As-You-Go (PAYG) solar programme is for general awareness only. The PAYG programme involves specific eligibility criteria, credit assessments, service agreements, payment schedules, and terms that vary by client and location.

No binding PAYG offer is made through this website. Participation in the PAYG programme requires a separate, signed written agreement between the client and OptiGrid, which will set out all terms and conditions including ownership, maintenance responsibilities, default consequences, and buyout options. Contact us to find out if you qualify.

5. Accuracy of Information and No Reliance

While we strive to keep the information on the Site accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, or services described. Any reliance you place on such information is strictly at your own risk.

Energy generation estimates, savings projections, and system sizing information provided on the Site are based on general assumptions and typical conditions. Actual results will vary based on your specific location, energy usage patterns, property characteristics, and other factors. A site assessment by our engineers is required before any figures can be considered reliable.

6. Third-Party Links

The Site may contain links to third-party websites, including manufacturer sites and financing partners. These links are provided for your convenience only. OptiGrid has no control over the content of third-party sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

7. Limitation of Liability

To the fullest extent permitted by Zimbabwean law, OptiGrid Energy (Pvt) Ltd, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

This limitation applies whether the claim is based in contract, tort, statute, or any other legal theory, and even if OptiGrid has been advised of the possibility of such damages.

8. Governing Law

These Terms of Service and any dispute arising from your use of the Site shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Zimbabwe for resolution of any disputes arising in connection with these Terms or the Site.

9. Dispute Resolution

We encourage you to contact us first if you have any concerns or complaints. Most issues can be resolved quickly and informally. You may reach us at info@optigrid.co.zw or on +263 78 234 5678.

If a dispute cannot be resolved informally, it shall be referred to the courts of Zimbabwe, sitting in Harare, which shall have exclusive jurisdiction.

10. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. We will indicate the date of the most recent revision at the top of this page. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

11. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

12. Contact Us

If you have any questions about these Terms of Service, please contact us: